Terms and Conditions
Please carefully read the terms and conditions below. By paying for your first sessions with me, you are confirming you are happy with the terms as stated below.
Lessons
1. All lessons will last at least 55 minutes to enable me to set up for my following lessons.
2. If we are still working on a problem that can be finished within 5 minutes, I will stay online until the problem is finished.
3. If the problem will take more than 5 minutes, we will wrap up for the day and revisit the problem the following week.
Payments
1. Unless a prior agreement has been arranged all lessons will be payable either monthly in advance or weekly in advance of the lessons taken place. An invoice will be issued near the start of each month.
2. For those that pay weekly an additional £2 admin fee will be added to the costs as shown on the website.
3. For any late payments an additional £5 late fee will be added to the subsequent payment.
Cancellations
1. I must receive at least 48 hours’ notice of a cancellation. If you have already paid the invoice for the week/month, it will carry forward to the next lesson.
2. If less than 48 hours’ notice is given the lesson will be charged as normal.
3. You may not cancel more than two lessons per half term unless under extreme circumstances. You are paying for the tuition as well as the time slot and it is difficult to fill a slot with little notice.
4. I will endeavour to not cancel lessons with little notice. If I do have to cancel lessons, you will not be charged.
5. If you have to cancel within 48 hours’ notice, where possible I will try to offer alternatives but I cannot guarantee any will be available.
Lateness
1. I will message 10 minutes into a lesson if a student hasn’t shown up using your preferred method of communication.
2. If a student acknowledges the message and comes online we will complete the remaining time of the lesson and the lesson will be charged at full price.
3. If a student acknowledges the message with 20 minutes or less left in the lesson, the lesson will be charged at full price but due to time constraints we will not commence the lesson at this time.
4. If under the exceptional circumstances I am late for a lesson and do not give you notice, it is at the student’s discretion to complete what time is left for the lesson or find a mutually convenient time to rearrange.
Technical Issues
1. If technical issues on my end cause delays or interruption to the lessons, I will offer a 25% discount to the lesson.
2. If technical issues on the end of the student causes delays or interruption to the lesson, the lesson will be charged as normal.
Correct as of November 2024
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If you have any questions or concerns about the terms and conditions above don’t hesitate to send me an email, Whatsapp, or give me a ring.
Contact
Walden End, Stevenage, Hertfordshire, SG1 1TZ
Whatsapp: +447494394525
Email: [email protected]
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